Return Policy

1. 14-day unconditional right of return

According to the EU 'Consumer Rights Directive,' you are entitled to: 14-day cooling-off period: starting from the date of receipt of the goods No reason required: you can return unused, undamaged goods that retain their original packaging and labels.

2. Return Process

Submit Application:

Submit a return request via email [email protected] or through your account on the official website.

You must provide the order number and the reason for return.

Confirm Return:

We will reply within 48 hours and provide a return address within the EU.

Return the Goods:Please use a traceable shipping method (such as DHL/UPS) and keep the tracking number.

Return Shipping Costs: To be borne by the customer (unless there is a quality issue with the product).

3. Refund Policy

Refund Time Limit: The refund will be processed within 14 days after receipt and inspection of the returned goods.

Refund Scope: Only the amount of the product, excluding the original shipping fees.

Deduction Conditions: If the product has lost value due to customer use (e.g., stains), deductions will be made proportionally.

4. Exchange Policy

Supports exchanges (same style but different size/color)

Process:First, follow the return process.

When placing a new order, you can contact customer service for priority handling.

5. Contact Us

Customer Service Email: [email protected]